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To allow our Customer Service Representatives to address customer feedback and avoid miscommunication, we are requesting the customer to document in the form below the feedback or complaint. As a matter of policy, our Company avoids verbal communication to prevent a "He-said She-Said" scenario which may worsen an already precarious situation.

We request for the understanding of the customer that like any business concern, all feedbacks, complaints, and claims are investigated. The investigation will then be presented to the Management Team, and any settlement will be based on the Service Policy posted at the Branch beside the Price List and also printed on the Claim Stub above the "Customer Conforme:" signature box.

METROPOLE Laundry & Dry-Cleaners’ Inc. requests to please afford us Seven(7) Working days to investigate the matter at hand. A Customer Service Representative will send an emailed reply within 72hours to confirm the receipt of the Feedback Form. For any questions or any follow-up regarding this incident, please send us an email at csr@metropole.com.ph. Thank you.

Nature of Concern

For Complaints and Delayed Service feedback, Please provide the Claim Stub number to allow us to determine who accepted, who processed, and who released the items. Without a Claim Stub Number, the investigation will take much longer. Thank You.

Service Type

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We request the understanding of the customer that the most challenging part in operating a service business like METROPOLE is the difficulty in balancing the desire to satisfy every customer with the long term financial viability of the business. One procedure implemented by our Company to systematize the balancing act of satisfying the customer and the long term viability of our operation is through a Standard Service Policy that is posted at the branch beside the price list and also printed at the bottom of the Claim Stub before the “Conforme” Signature to communicate to the customer about the limited liability clause of METROPOLE Laundry & Dry-Cleaners, Inc. For reference we have included below a Copy of the Service Policy.

Thank You

By clicking submit you are agreeing to our Service Policy.